Terms of service
Welcome to Bistara. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.
If you do not agree with any part of these Terms, please do not use our website or services.
1. General Information
This website is operated by Bistara. Throughout the site, the terms “we”, “us”, and “our” refer to Bistara.
We provide this website, including all products, services, information, and tools available through the site, subject to your acceptance of these Terms of Service and our related policies.
Our store is hosted on shopify, which provides the e-commerce platform that enables us to sell our products and services.
2. Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years old, or using the website under the supervision of a parent or legal guardian.
- You will use the website only for lawful purposes.
- You will not misuse the website or engage in fraudulent activity.
3. Products & Services
We strive to display product information, images, descriptions, and pricing as accurately as possible. However:
- Product colors may appear slightly different depending on your device display.
- Product availability may change without notice.
- We reserve the right to limit or discontinue products at any time.
All purchases are subject to availability and order acceptance.
4. Pricing & Payments
All prices displayed on the website are listed in applicable currency and are subject to change without prior notice.
We currently offer Cash on Delivery (COD) and other payment methods as available during checkout.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or policy violation.
5. Shipping & Delivery
Shipping timelines are estimates and may vary depending on location, courier availability, or unforeseen circumstances.
We are not responsible for delays caused by logistics partners, natural events, or situations beyond our control.
For detailed information, please review our Shipping Policy.
6. Returns & Refunds
Returns, replacements, and refunds are governed by our Refund Policy available on the website.
Please review the policy carefully before making a purchase.
7. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Upload harmful software, spam, or malicious code
- Misrepresent your identity or provide false information
- Copy or misuse website content without permission
Violation of these terms may result in suspension or termination of access to our services.
8. Intellectual Property
All content on this website, including logos, text, graphics, images, product content, and website design, is the property of Bistara or its licensors and is protected under applicable intellectual property laws.
Unauthorized use or reproduction is prohibited.
9. Third-Party Services & Links
Our website may include links to third-party websites or services for your convenience.
We are not responsible for the content, policies, or practices of third-party websites and encourage users to review their terms and privacy policies separately.