Disclaimer
Last Updated: May 2026
Welcome to Bistara. By accessing our website, browsing our content, or purchasing our products, you acknowledge and agree to the terms outlined in this Disclaimer Policy.
1. General Disclaimer
Bistara is a direct-to-consumer home wellness brand offering wellness, relaxation, and lifestyle support products.
All products available on our website are sold and fulfilled directly by us or through our authorized fulfillment partners.
While we strive to provide high-quality wellness products, our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease. The information provided on our website is for general informational and wellness purposes only and should not be considered medical advice.
Customers are advised to consult a qualified healthcare professional before using any wellness or massage-related device, especially if pregnant, under medical supervision, or suffering from any pre-existing health condition.
2. Product Information Disclaimer
We make every reasonable effort to ensure that all product images, descriptions, specifications, and pricing displayed on our website are accurate and up to date.
However:
- Actual product color, texture, finish, or packaging may vary slightly due to screen settings, lighting conditions, manufacturing updates, or batch differences.
- Product dimensions, usage duration, and specifications are approximate and provided for general guidance only.
- We reserve the right to improve, modify, or update product design and features without prior notice, provided that the overall functionality and quality are maintained or improved.
Minor variations shall not be considered defects or grounds for misrepresentation claims.
3. Shipping & Delivery Disclaimer
All orders placed with Bistara are processed and shipped through trusted third-party logistics and courier partners.
Estimated delivery timelines displayed on the website are indicative only and may vary due to:
- Location accessibility
- Courier operations
- Weather conditions
- Public holidays
- Natural events
- Operational disruptions beyond our reasonable control
Once an order has been dispatched, shipping and delivery are managed by the respective courier provider. However, our support team will make reasonable efforts to assist customers with tracking and delivery-related concerns.
We shall not be held responsible for delays caused by:
- Incorrect or incomplete shipping information provided by the customer
- Courier partner delays
- Failed delivery attempts
- Events beyond our operational control
4. Pricing, Offers & Availability
All prices, discounts, promotions, and product availability displayed on our website are subject to change without prior notice.
We reserve the right to:
- Modify product pricing
- Update or discontinue products
- Limit quantities available for purchase
- Correct listing or pricing errors
In the event of an incorrect listing, pricing issue, or technical error, we may cancel or modify the affected order after informing the customer. If payment has already been made, an appropriate refund will be processed.
5. Limitation of Liability
By using our website and purchasing our products, you agree that:
- Products must be used strictly according to the provided instructions and safety guidelines.
- Individual results and experiences may vary from person to person.
- Bistara shall not be liable for any indirect, incidental, special, or consequential damages arising from misuse of products, improper handling, or inability to use the website or products.
Nothing in this disclaimer limits any consumer rights available under applicable law.
6. External Links Disclaimer
Our website may occasionally contain links to third-party websites, services, or resources for informational or convenience purposes.
We do not control or guarantee:
- The accuracy of third-party content
- Privacy practices
- Security standards
- Policies or services offered by external websites
Users access third-party websites at their own discretion and risk.
7. Trademark & Brand Disclaimer
Bistara is an independent brand and is not affiliated with, endorsed by, or officially connected with any third-party company, manufacturer, or trademark owner unless explicitly stated.
Any third-party names, logos, trademarks, or references appearing on the website are used solely for:
- Identification purposes
- Compatibility references
- Informational or descriptive use
All trademarks and brand names belong to their respective owners.
We respect intellectual property rights and are committed to fair and lawful business practices.
8. Intellectual Property Concerns
If you believe that any content, image, description, or material available on our website infringes your intellectual property rights or legal interests, please contact us at:
Please include:
- Your contact information
- Details of the allegedly infringing material
- Proof of ownership or authorization
- Relevant supporting documents
We will review all genuine concerns promptly and take appropriate action where necessary.
9. Acceptance of This Policy
By accessing or using our website, you confirm that you have read, understood, and agreed to this Disclaimer Policy.
If you do not agree with any part of this policy, please discontinue use of our website and services.