Privacy policy

At Bistara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

1. Information We Collect

Personal Information

When you place an order or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

Order & Payment Information

We currently offer Cash on Delivery (COD) as a payment option. We do not store your banking or card details on our servers.

Device & Browsing Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and delivering orders
  • Providing customer support
  • Sending order updates and service-related notifications
  • Improving our products, services, and website functionality
  • Sending promotional offers or newsletters (only if permitted by applicable laws)

You may opt out of marketing communications at any time.

3. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your information is stored on secure systems, and access is limited to authorized personnel and trusted service providers only.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share limited information with trusted third-party partners for operational purposes such as:

  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Customer communication and support

These third parties are required to handle your information securely and only for authorized purposes.

We may also disclose information if required by law or to protect our legal rights.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Enhance your shopping experience

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of promotional communications

To make any such request, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: help@bistara.in